Goodbye [God-Awful] Wileyfox…
I loved my Wileyfox Storm. I really respected their stand against general mobile phone manufactures. But now they have clearly lost the plot – and in this instance a once-loyal customer too.
I literally got my Swift 2 Plus handset today (day of writing) and I can’t even get it to charge. Nor did it hold its charge either, that 50% it came with right out of the box. My PC thinks it’s malfunctioned and refuses to acknowledge it (both USB 2.0 and 3.0 ports), other USB ports don’t seem to charge it, and right now it’s on barely-there life-support – holding a meagre and un-moving 3% – plugged into my PS4. Attempts to contact customer services is like hitting head on a wall – and you get the same result… nothing but a headache.
I was looking forward to using this phone. I had my Wileyfox Storm – until the screen accidentally got written off completely and it was murdered via blunt-force-trauma – and I loved it. It was perfect. I thought nothing of going back to Wileyfox and getting one of the latest handsets. Big mistake.
I have been shocked by my inability to get this one to work at all, because the battery (or maybe charger, I can’t test it because I only have this one USB C charger, that came in the box – unlikely, but possible). One might expect some issues at some point, but not right out of the box.
I have had problems contacting their customer service department, and to be honest, they don’t seem to be particularly bothered about helping at all. If they ever answer you at all, they can barely contain their nonchelance. I was quite taken aback by their absolute lack of customer service quality.
I’ve seen a few like-for-like recommendations, so I shall have to try one of those instead, and leave Wileyfox behind now. Unfortunate, because it is (… was…) a British company with good intentions and ideas… in theory, at least.
Racist Address Page & Astounding Customer Service
When I was trying to purchase a new phone, I originally wanted their Swift 2 X – only currently available through their website. It was more than the Swift 2 Plus, but then you got more.
So off I went, chucking it in the basket, all ready and looking forward to getting it. But then… it refused to acknowledge my Welsh address! Three… or four times. I tried it again, and again, and again… Nothing. It literally didn’t accept the Welsh names or spelling. Amazingly, the website itself is actually racist!
The Customer “Service” people on the Chat option were clearly trained right out of the School of Basil Fawlty. In fact, he would have been better. And funnier. These people knew less than Manuel… about anything. My dog could have done a better job. Even Jack Dee would have done a more cheerful job…
And their response to the Welsh-language problem? Oh yeh, that’s probably it, then… Astounding. Unprecedentedly Astounding…! In every worst possible sense. There are just no words. They didn’t even try to rectify it, or over-ride the system… nothing. And that was the second person I spoke to. I disconnected the first Chat conversation because they were downright rude!
A £220 sale out of the window. Just like that. I just hope they’re so very pleased with themselves… as they’re clearly heading for the cleaners, if the fact I am in the majority of people here with such an experience…
Posted on February 1, 2017, in android, Gadgets, Glitches & Issues, Mobile Phones, Random Rant, Review and tagged anti-welsh website address page, appalling, astounding, battery won't charge, battery won't keep charge, can't charge battery, customer service, cyanogen, faulty phone, insulting, Phones, racist website address box, rude, terrible, terrible customer service, welsh language problem, wileyfox, wileyfox customer service, wileyfox storm, wileyfox swift 2 plus. Bookmark the permalink. 2 Comments.